Introduction to communication for asylum and reception practitioners

Table of contents
Key information
This new pact-aligned version is available for translation.

 

 Target Audience with solid fill

Target group

Asylum and reception officers

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EQF/MQF level

Level 5

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Version

Version 2 (2025)

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Entry requirements

Full qualification at EQF Level 4 or equivalent AND proficiency in English

Diploma with solid fill


Prerequisites

n/a

Remote learning language with solid fill

Assessment

Case-based multiple-choice assessment

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Languages

English, Portuguese, Bulgarian, Czech, German, Lithuanian, Maltese, Romanian, Greek, Spanish, Polish, French, Dutch, Swedish, Slovene, Slovak, Albanian, Macedonian & Serbian (version 2)
Russian (version 1)
Learning outcomes & description

DESCRIPTION

This module aims to provide learners with the knowledge, skills and competences of effective interpersonal communication.
It covers core principles of communication theory and questioning techniques in intercultural asylum contexts, with a focus on how cultural diversity can impact the communication process and introduces techniques that lower the risk of miscommunication in a multicultural environment. 

 

LEARNING OUTCOMES

At the end of this module, the learner will be able to:

Knowledge

  1. Identify effective communication techniques to deliver and elicit information in asylum contexts
  2. Identify communication interventions relevant to asylum contexts that minimize miscommunication deriving from intercultural differences

    Skills

  3. Apply effective communication techniques to deliver and elicit information in asylum contexts
  4. Apply communication interventions relevant to asylum contexts that minimize miscommunication deriving from intercultural differences

    Competences

  5. Carry out tasks related to identifying effective communication techniques to deliver and elicit information in asylum contexts
  6. Carry out tasks related to identifying communication interventions relevant to asylum contexts that minimize miscommunication deriving from intercultural differences

 

DELIVERY METHOD

This module is delivered entirely online, through self-paced learning.

 

ASSESSMENT STRATEGY

The assessment strategy is based on one assessment conducted at the end of the module. 
The assessment is scenario-based composed of multiple-choice questions and is designed to assess learners’ knowledge, skills and competences in relation to the learning outcomes of the module.
Accredited module details

 

Accredited module details
Duration
6 hours online learning (self-paced)
Number of ECTS
1
Language
English
Assessment
1 hour